Returns Policy

This is part of the full terms and conditions of our agreement which apply to all purchases of products by you from The Real Flower Petal Confetti Company and we recommend you read them carefully.

We understand that buying over the Internet you are not able to fully assess the goods you are buying, so to give you full peace of mind we offer a ‘No Quibble’ exchange/refund service for whatever reason. All we ask is that products are returned within 14 days and that they must be unused and in their original packaging.

ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED or REFUNDED AND WILL BE RETURNED BACK TO THE CUSTOMER.

Once return items have been received by The Real Flower Petal Confetti Company a full refund for the goods (excluding our postage to you and yours to us) will be credited to your account or a cheque sent out to you depending on your original payment method.

We would recommend that you obtain a Certificate of Posting from your post office.

Please enclose a note explaining your request for a refund or exchange and send to the following address:
The Real Flower Petal Confetti Company
Wyke Manor
Wick
Pershore
Worcestershire
WR10 3NZ

Please remember we do offer a petal sample service, so that you can see a selection of the petals in different colours before you buy.
Please make your selection of petals from the samples ordering page. We do not offer a refund on our sample orders.

You can reclaim the £3.95 cost of the sample box when you place a future order with us - we will send you a discount code to use by email.

Please note:
Personalised confetti cones and other bespoke made-to-order items will be made just for you to your specific requirements and cannot be returned.
For more information please see our
T&Cs.

Your order will be hand picked and packed for a personal service