Terms and Conditions

These are the terms and conditions of our agreement which apply to all purchases of products by you from The Real Flower Petal Confetti Company website and you should read them carefully.

Making a purchase

Making a purchase could not be easier. Just browse our web pages, select the items, colours and quantities that you wish to buy and click on the ‘Add to Shopping Basket’ button to put them into the shopping basket.
You can view and adjust your shopping basket at any time, by clicking on the Yellow Flower Shopping Bag icon at the top of each page. After you have finished your selection, click 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
All prices are reflected in UK Sterling and include VAT.

Orders can be taken by telephone if you prefer via our Order Line 01386 555045 (9am–5pm Mon-Fri).

Occasionally an item may be out of stock, if this is the case you will be emailed and given the option to amend, cancel or place your order on 'back order' pending arrival of new stock. If you have any questions about the delivery of your petals please do give us a call on 01386 555045.

Personalised Items

Personalised confetti cones and other personalised/bespoke items will be made just for you to your specific requirements and cannot be returned.
Please ensure you double check the spelling and dates that you enter into our website as The Real Flower Petal Confetti Company cannot be held responsible for any errors. We use a template for our personalised confetti cones to ensure they look as similar as possible to the examples shown across our website. Please bear in mind that especially long or short names may alter the appearance of the confetti cones. We will contact you via email if we think there is an error or if we would like you to approve the design.
Please allow an extra 14 days for your personalised confetti cones to be created and dispatched. They are not eligible for our Next Day Delivery service.
If you’d like us to help you create you something unique please give us a call – we are very happy to help if we can! There will be a design fee of £10.00 per bespoke order.

Payment of goods

You may pay for your goods using major credit and debit cards; Visa, MasterCard, Switch. Secure servers offer The Real Flower Petal Confetti Company customers the highest level of security when entering credit card details over the Internet. When placing an order all credit card numbers are entered on to a secure merchant account site provided by RBS WorldPay payment services. The only information that The Real Flower Petal Confetti Company holds is name, address, phone number, E-mail and the details of your order. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of your credit/debit card to authorise payment to us, for any reason, will not render The Real Flower Confetti Company liable for any delay or non-delivery. We will of course make every effort to make contact with you, to ensure your order arrives on time.

The discount associated with a promotional code can be used towards the purchase of items currently featured on our website excluding any delivery charges and excluding any items purchased from the “Special Offers” page. Promotional codes can be either a combination of letters and numbers and should be entered in the shopping basket page during the checkout process for the discount to apply.

Delivery - UK

UK Delivery Costs - for orders over £100 we offer a FREE standard delivery service.

Standard UK Delivery is £3.95 and will be sent via Royal Mail 1st Class Post.
We aim to dispatch orders within 1 or 2 working days, subject to payment.
However we may take a little longer during the peak wedding season.
Once your order has been dispatched the 1st Class postal service can take 1-3 days.

We recommend you select the Next Day Delivery option if you are ordering less than 5 working days before the wedding date, just for your own piece of mind.

Next Day Special Delivery Service by 1pm (Monday – Friday) is £7.95.
This service is available if you place your order before 3pm.
Your order will then be sent using the Royal Mail Special Delivery next day guaranteed service.
If your order is dispatched on a Friday the delivery is guaranteed for Monday delivery.

Please note: Our Personalised Confetti Cones are bespoke items and made to order so please allow 14 days for them to be dispatched. It is not possible to ask for Next Day delivery with these items.

Saturday Special Next Day Delivery Service is £11.95.
This Saturday service is available if you place your order before 3pm on a Friday.
Your order will then be sent using the Royal Mail Special Delivery Saturday guaranteed service.

Occasionally an item may be out of stock, if this is the case you will be emailed and given the option to amend, cancel or place your order on 'back order' pending arrival of new stock. If you have any questions about the delivery of your petals please do give us a call on 01386 555045.

Delivery - Overseas

Overseas Delivery Costs – please allow a minimum of 14 days for delivery.

The delivery charges for parcels being delivered outside the UK will be dependent on the size and quantity and destination of your order.

Most orders will be suitable for the Standard Airmail delivery rates set out below, as long as you have allowed a minimum of 14 days for your delivery to arrive.

Please note: Our Personalised Confetti Cones are bespoke items and made to order so please allow an additional 14 days for them to be created and dispatched.

Standard Airmail Postage Charges per delivery box:
EUROPE POST £12.00 per airmail delivery box
ZONE 1 (e.g. US, Canada)  £18.00 per airmail delivery box
ZONE 2 (e.g. Australia, New Zealand, Philippines) £18.00 per airmail delivery box
   

We can only fit one confetti basket in each airmail delivery box so if you are ordering multiple baskets you will be required to pay one airmail postal charge per delivery box.

If you are ordering a large quantity we recommend you contact us for an OVERSEAS DELIVERY price PRIOR to placing your order on +44 (0)1386  555 045 or email nancy@confettidirect.co.uk

If you require your order quickly, please contact us to discuss other available dispatch options.

Returns

We understand that buying over the Internet you are not able to fully assess the goods you are buying, so to give you full peace of mind we offer a ‘No Quibble’ exchange/refund service for whatever reason. All we ask is that products are returned within 14 days and that they must be unused and in their original packaging.

ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED or REFUNDED AND WILL BE RETURNED BACK TO THE CUSTOMER.

Once return items have been received by The Real Flower Petal Confetti Company a full refund for the goods (excluding our postage to you and yours to us) will be credited to your account or a cheque sent out to you depending on your original payment method.

We would recommend that you obtain a Certificate of Posting from your post office.

Please enclose a note explaining your request for a refund or exchange and send to the following address:
The Real Flower Petal Confetti Company, Wyke Manor, Wick, Pershore, Worcestershire WR10 3NZ

Please remember we do offer a petal sample service, so that you can see a selection of the petals in different colours before you buy.
Please make your selection of petals from the samples ordering page.
We do not offer a refund on our sample orders.
You can reclaim the £3.95 cost of the sample box when you place a future order with us - we will send you a discount code to use by email.

Please note:
Personalised confetti cones and other bespoke made-to-order items will be made just for you to your specific requirements and cannot be returned.

Privacy Statement

The Real Flower Confetti Company is committed to maintaining your privacy. Typically we will ask for your name, telephone number, home address and email address when orders are placed. For payment purposes we will require postal addresses and payment method details. The Real Flower Petal Confetti Company does not disclose buyer’s information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.

 

Your order will be hand picked and packed for a personal service